FAQ's

WHERE IS MY PACKAGE/TRACKING SAYS DELIVERED BUT I HAVEN'T RECEIVED MY ORDER?

At checkout, we have an option for you to add shipping insurance through Guide Shipping. If your package is lost, damaged or stolen, you are able to file a claim regarding the matter, and if approved, you will get your item resent to you. If you do not add shipping insurance to you order, Handle It Mugs, nor the postal service used to ship the package is liable for any lost, damaged, or stolen items.

HOW LONG DOES SHIPPING TAKE?

Please allow 3-5 business days for USA shipping. We have tracked and insured shipping so that you know exactly where your package is at all times.

International shipping may take 7-14 business days, and we also provide tracked and ensured shipping outside of the United States.

HOW DO I KNOW IF MY ORDER GOT PLACED?

As soon as you place your order, you will receive an order confirmation email. This means that we have received your order in our system and pre-authorized your credit card for the purchase. 

Processing and handling time: ~1 Business Day 

WHAT DOES SHIPPING COST?

We offer free, fast shipping to all U.S. orders shipped to the United States. All international orders will incur a shipping fee which is reflected upon checkout.